PUTTING ON A SHOW

WHAT DO I DO? 

Our goal is to make online sales available to everyone.  So all we need is for you to send us your design (300 dpi please or vector file) and we will literally do the rest. 

Together we discuss what products would work best, set the prices and then we do mock-ups for you.

HOW MUCH WILL IT COST ME? 

There is a minimal set up fee (waived for student productions) and then we split the profit with the larger portion in your favour.

I JUST ORDERED

WHEN WILL I GET MY ORDER? 

It takes 3-7 days to fulfill an order, after which it’s shipped out. 
The shipping time depends on  your location, but can be estimated as follows:  
USA: 5-​8 business days  
International: 10-20 business days 

WHERE WILL MY ORDER SHIP FROM?

We work with an on-demand order fulfillment company with facilities worldwide! 

WILL I BE CHARGED CUSTOMS FOR MY ORDER? 

An additional customs and tax fee can occur on international orders. This fee is not in our control  and is assessed by your local customs office. Customs policies vary widely for every country so  please check with your local customs office directly to see if they apply duties and taxes to your  purchases.

MY ORDER SHOULD BE HERE BY NOW, BUT I STILL DON'T HAVE IT. WHAT SHOULD I DO? 

Before getting in touch with us, please help us out by doing the following:  

● Check your shipping confirmation email for any mistakes in the delivery address. 
● Ask your local post office if they have your package. 
● Stop by your neighbors in case the courier left the package with them.     

Pro tip: Package theft is on the rise— ​ If you're expecting a home delivery and you know you won't  be home to accept it, use an address where you know you'll be!   

If the shipping address was correct, and the package wasn't left at the post office or at your  neighbor’s, get in touch with us at support@themerchclub.ca with your order number. 

Pro tip: The zip code is the most important part of the address. Use a simple tool like ​ USPS ZIP  code lookup ​ to make sure you get it right! 

HOW DO I TRACK MY ORDER? 

Your order can be tracked by using your email address on our site under "Where's my Stuff"

If you have any questions about your tracking or shipment, drop us a line at  support@themerchclub.ca. 

I RECEIVED A WRONG/DAMAGED PRODUCT, WHAT SHOULD I DO?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you  quickly, please email us at support@themerchclub.ca within a weeks' time with photos of the  damaged product, your order number, and any other details you may have about your order.  

We’ll get back to you with a resolution as soon as possible! 

HOW ARE YOUR PRODUCTS MADE?

We work with a reliable, high-quality print-on-demand drop shipper. They have locations  worldwide, so depending on where you are, your orders are printed and shipped from the facility  that can do it most efficiently!  

WHAT’S YOUR RETURN POLICY?

As everything is custom made we don’t offer returns and exchanges, but if there’s something wrong with your order, please let  us know by contacting us at support@themerchclub.ca

CAN I EXCHANGE AN ITEM FOR A DIFFERENT SIZE/COLOR? 

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our  sizing charts—we have one for every item listed on our store, in the product description section.     

Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let  us know at [insert your support email here] within a week after receiving your order. Include your  order number and photos of the mislabeled item, and we’ll send you a new one, or issue a  refund!